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Director of Operations, Customer Service Delivery job in Las Vegas

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TTEC jobs
Country:  United States
State:  Nevada (NV)
City:  Las Vegas
Service Delivery Director OPM5.US - Director, Operations

When everything's connected, how we connect is everything... and we'd like to connect with you too! We are looking for you to help us deliver amazing customer experiences as a Service Delivery Director with TTEC.

About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

Life at TTEC
As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion career potential, keep reading...

What You'll be Doing
Looking for an opportunity to manage the overall client relationship with an iconic services brand? In this role, you'll also be responsible for associated operations and maximizing resources for optimal success in attaining the revenue goal for a single or multiple line(s) of business. You'll work strategically to improve processes and performance that enhance bottom line results. And with this role, you'll bring the vibrant, upbeat TTEC culture to life as a brand ambassador.

On a typical day, you'll:
• Achieve 100% contractual bonus goals, revenue generation, expenses, forecasting, and financials
• Manage day-to-day operations and deliverables
• Improve the key success metrics associated with goals. These include:
o Forecasting accuracy
o Revenue and margin goals
o Client, customer, and Employee satisfaction scores
o Call volume projections
o Contractual bonus goals
o Contractual client metric goals
• Drive client message, actively manage staff, engagement, and productivity
• Manage the communication with clients and business partners

Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table... along with the following:
• Ability to lead and partner successfully with teams, management and client
• Ability to manage multiple, complex, on-going tasks and projects
• High level of integrity, judgment and follow through
• Strong coaching, people, and leadership skills
• Strong attention to detail
• Strong analytical, verbal and written communications skills
• Technology acumen and reporting
• Strong coaching skills
• Call center experience

Why TTEC? What We Offer:
When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer benefits and perks such as the below to support your quality of life, goals, and future needs:

Be Financially Sound
We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts
• Retirement plans
• Tuition reimbursement programs
• Financial wellness program

Be Developed
We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:
• Mentorship programs
• Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
• Professional development courses in TTEC University
• Scholarship program and tuition reimbursement
• Visibility in our global career pathing and internal mobility opportunities

Be Healthy
We support healthy living and have the tools and resources to help you such as:
• It's Ok, We're All Human wellness program
• Wellness incentives
• Company health and wellness programs
• Dedicated health and wellness navigators and employee assistance programs

Be the Difference
You'll have the opportunity to make a positive impact in your community:
• Through our employee-driven global grant program, you'll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
• Our team helps fundraise and volunteer their time in their communities

If you're a military veteran, active duty guard or reserves, or a military spouse:
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!

For more information about TTEC, visit or search #ExperienceTTEC throughout social media to engage in the global conversation.

As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.

Employer:  TTEC


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