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Global Head of Communications job in Englewood

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TTEC jobs
Country:  United States
State:  Colorado (CO)
City:  Englewood
Address: 
Job Category:  Sales
Global Head of Communications

TTEC, the customer experience organization that powers the world's greatest brands, is hiring a Global head of communications to join the mission of transforming customer experience and bringing humanity to business.

The Global Head of Communications will drive the global communications strategy for the company, including public relations, content strategy and development, editorial strategy, thought leadership, analyst relations, and manage an amazing team of 4. The Global Head of Communications will work very closely with the TTEC CMO to define strategy, develop and execute worldwide marketing programs, and ensure profitable growth and expansion of the business.


What the role entails:
  • As the key executive responsible for defining, executing and communicating the company's 'identity', this individual will help guide the continued transformation of TTEC brand and positioning in the marketplace.
  • Partnering with the business unit leaders to understand their requirements related to solutions offerings, and develop a messaging framework and positioning that drives differentiation in the marketplace.
  • Develop and lead a world-class marketing communications team with technology as part of the solution; this includes communication strategy, proposal writing, and storytelling.
  • Acting as the communications evangelist for TTEC both internally and externally to increase brand awareness, including the engagement of and marketing to industry analysts.
  • Building the brand through the development of breakthrough content and story telling and driving the value of earned media through a comprehensive PR strategy.
  • Working cross-functionally with the senior leadership team to improve TTEC's ability to win new relationships, extend current relationships and grow the business.
Qualifications
  • Experienced communications for a technology enabled services company; experience in this category is key to consideration
  • 10 years outstanding B2B marketing experience
  • Background leading global multi-channel PR and Marketing communications teams.
  • Demonstrated experience depth and passion for customer experience (CX)
  • Hands on approach and grounded in execution
  • Experienced team leader and motivator who leads by example
  • Bachelor's degree; Masters or advanced degree a plu

Who We Are:
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

What We Offer:
  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
  • Global career mobility, professional development, employee recognition programs
  • State of the art technology which allows for seamless global connectivity
  • Rich wellness program and incentives
  • Learning and career growth opportunities via our global footprint
TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.
Employer:  TTEC
10/08/2019

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