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(CEN) Desktop Support Technician- Washington DC job in Austin

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TTEC jobs
Country:  United States
State:  Texas (TX)
City:  Austin
Job Category:  Information Technology
TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer.

TTEC Digital is seeking a Desktop Support Engineer or Specialist.

General Summary:
Under general direction, the role is responsible for maintaining the desktop/ workstation environment, software distribution, security updates and second level troubleshooting. This employee acts as a lead for escalation of complex issues.

Essential Duties & Responsibilities:

  • • Maintains, analyzes, troubleshoots, upgrades, replaces and repairs computer systems hardware and computer peripherals. Act as an escalation point for complex technical and configuration issues.
  • • Softphone and Hard Phone Configuration and Administration.
  • • Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus and MS Patch updates.
  • • Monitor and Maintain Site's DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration.
  • • Assist with implementing discovery, planning and managing projects. Act as a liaison between other departments and the Site IT group.
  • • Work with other IT teams during the development and deployment phase of new desktop images or software projects. Recommend method changes for processes and general group development involving new technology.
  • • Employee will need to provide minimal training and technical assistance to end users. Able to lead by example and act as a mentor to Desktop Support Associate Technicians.
  • • Become a Subject Matter Expert (SME) in one or more areas vital to the success of the call center such as production application support, internal e-mail support, and quality assurance system support.
  • • Creating/Updating documentations like SOPs; Job Aids, FAQs, etc.


  • • Relevant two-year associate or bachelor's degree in Computer Science, Information Technology or Engineering or an equivalent combination of education and experience.
  • • Superior IT support knowledge is required. Must be able to install, configure and troubleshoot current desktop operating systems.
  • Working knowledge of PC hardware and Microsoft software applications (e.g. MS Office, etc.).
  • Working knowledge of SCCM, Antivirus, TACACS, VLAN, DHCP, Active Directory, Group Policies, MS Exchange, network and remote administration, software deployment as well as imaging software and processes.
  • • High attention to detail in planning, reporting and execution of assigned work and must be proactive in resolving issues or developing better work practices.
  • • Must be able to work in a fast paced environment and have good time management skills for daily tasks and projects.
  • • Must be able to work flexible hours, rotating schedules and additional hours as required.
  • • Working knowledge is desired in scripting using PowerShell, DOS base and other command language
  • Working knowledge in creating/updating documentation (i.e. SOP's, Job Aids, FAQ's, etc.)
Who We Are

TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Employer:  TTEC


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