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Global Security - Technical Security Specialist job in Phoenix

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J.P. Morgan Chase jobs
Country:  United States
State:  Arizona (AZ)
City:  Phoenix
Job Category:  Law Enforcement - Security
Global Security (GS) protects the firm's employees and assets throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, security operations on a global basis to include ATM, branch and corporate building security and customer safety, executive protection, pre-employment screening, fraud investigations and technical security. This mission is executed through the implementation of technology, best-in-class talent, and client collaboration.

The GS Technical Security team consists of a dynamic group of security professionals who support and enable the physical security of our retail and corporate environments through access control, intrusion detection, alarm monitoring, and video surveillance technologies. They are responsible for the overall design, installation, configuration, maintenance, and administration of integrated security systems that protect the firm across the logical & physical threat spectrum. Technical security professionals work closely with key stakeholders across Global Security, Global Real Estate, Chase, and multiple groups across our Global Technology organization.

As a Technical Security Analyst, you will be working in a team to maintain and report out on the health of the CCTV system. This work will include phone response, issue triage, and email response and escalation to issues identified by the team or partner groups and organizations. This team also provides video surveillance footage as required to investigations teams upon request. You should have familiarity with providing customer service in an IT or Physical Security role, and be able to adapt to an ever changing, fast paced environment. This job is contingent upon passing a background screening specific to this role.
This role requires a variety of strengths and capabilities, including:
  • Remote troubleshooting of all surveillance system related issues
  • Monitoring of the health of the CCTV platforms
  • Partner with internal teams to escalate service issues to appropriate response personnel
  • Provide video export to Investigations personnel as requested
  • Identify issues related to camera configuration, including network settings and camera settings
  • Provide system health metrics to leadership as requested
  • Create troubleshooting and issues resolution documentation as issues are identified and resolved

  • 2 years of experience in a customer service driven environment
  • Experience working with CCTV systems and all components (both hardware and software)
  • Familiar with network infrastructure, power over Ethernet (PoE), cabling, switches, and routers
  • Ability to define and develop solutions to service needs
  • Experience managing configuration for enterprise CCTV systems strongly preferred
  • Strong critical thinking and problem solving skills
  • Communication & partnership with engineers, developers, business stakeholders, user groups
  • CompTIA A and Network Certified preferred
  • Highly developed interpersonal skills
Position Type:  Full Time
Employer:  J.P. Morgan Chase


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