Experience Design Consultant job in Basking Ridge
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|State:||New Jersey (NJ)|
What you'll be doing... |
About our team
The Verizon Experience Team is a new internal group tasked with evolving the Verizon customer experience across all channels and touchpoints through the design and implementation of innovative products and services that customers love.
Working from either the Basking Ridge corporate location or the studio space at 140 West Street, the team is assembling the brightest product managers, designers, strategists, and researchers to collaborate within teams shaping the most important touch point across the customer journey.
About this role
An Experience Lead is a Product Manager who balances Business, Technology and Design priorities to deliver innovation, brand defining product and service experiences. One in three Americans uses Verizon services, so your work will have meaningful impact at a massive scale.
Work will span the delivery process, from translating customer requirements, to defining the experience into user stories to help guide teams across the journey; ensuring products are technically feasible and scalable. In addition to shaping the experience you'll play a lead role in shaping process, building relationships between teams and championing user-centered design within the organization.
This role will lead a holistic experience for customers regardless of channel with the goals of enabling a frictionless onboarding and usage of Verizon services and devices, driving sales, and retaining customers. The candidate's initiatives will require the ability to work across multiple business lines, influence stakeholders and drive change to create world-class customer experiences.
What you'll be doing:
You'll need to have:
You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
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