Scrum Master job in Columbus
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Delivering exceptional Customer Service is vital at Chase. It drives our NPS and our ability to build lifelong relationships with customers. It also directly impacts our brand and reputation. And, without exceptional self-service In particular, our customers and employees are frustrated and our costs are too high. |
Our goal is to leapfrog competition, not only by improving gaps in self-service, but creating new ways to get service from Chase. The Journey approach is a new one at Chase; where we are designing the end-to-end service experience as a customer travels across Chase.
These strategies will drive our approach:
Our team will own both design and delivery of the Journey, meaning they will design it in partnership with product, channel, and others across Chase, and then ensure delivery across the same centers of excellence.
Our expectation is that Customer Service throughout their journey is a brand differentiator at Chase.
|Position Type:||Full Time|
|Employer:|| J.P. Morgan Chase|
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