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Supervisor Operations job in Hagerstown-Hager-3 Western MD Pkwy_

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First Data jobs
Country:  United States
State:  Maryland (MD)
City:  Hagerstown-Hager-3 Western MD Pkwy_
Job Category:  Manufacturing
First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Data's Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.

Job Responsibilities
  • Responsible for the supervision of an operational group. Responsible for overall team performance to meet or exceed company goals and objectives. Manage the performance and on-going development of direct reports through timely coaching and counseling, positive reinforcement, and honest, direct feedback. May monitor systems to detect possible fraudulent behavior related to credit card useage and contact card holders to investigate possible fraud.

Scope of Job

Supervises day-to-day work. Assists management in meeting goals and objectives.


Assists with management decisions. Has the discretion to make recommendations regarding hiring, terminations and merit increases.

Job Requirements
  • High school diploma or equivalent. Basic PC skills required. 2 to 3 years experience in production environment required. One year previous lead/supervisory experience preferred.

  • Budgeting
  • Leadership
  • Measurement of Effectiveness
  • Quality Management
  • Internal Controls
  • Budget Management
  • Contracts Mgmnt & Admin

First Data is an Affirmative Action - Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.

Position Type:  Full Time
Employer:  First Data


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